Commerce Disclosure
特定商取引法に基づく表記
Legal Name
We will disclose without delay if requested
Address
We will disclose without delay if requested
Phone Number
We will disclose without delay if requested
Email Address
Head of Operations
Joshua Pandu
Price
Prices are displayed on each product page. Taxes are included/excluded as indicated.
Additional Fees
No additional fees will be incurred, as everything (tolls, gas, car) are all included in the booking price
Accepted Payment Methods
Credit cards only.
Payment Period
Payment is processed at the time of purchase.
Delivery Times
Service will be provided to the customer as per the booked slot.
Exchanges & Returns Policy
1. Customer Cancellations & Refunds
We understand that travel plans can change. To receive a refund, please notify us via email at [email protected] within the following timeframes:
- 72 Hours or More Before Tour Start: Full refund (minus any non-refundable transaction/credit card processing fees).
- 24 to 72 Hours Before Tour Start: 50% refund of the total booking price.
- Less than 24 Hours Before Tour Start: No refund will be issued.
2. Rescheduling & Exchanges
- Advance Requests: Rescheduling requests made more than 48 hours in advance will be accommodated free of charge, subject to vehicle and guide availability.
- Last-Minute Requests: Requests made within 24 hours of the tour start time will be treated as a new booking. The original booking will follow the cancellation policy above.
3. The "Daikoku Clause"
The JDM scene is organic and subject to local regulations.
- Police Closures: On rare occasions, the Japanese Highway Police may temporarily close access to the Daikoku Parking Area (PA) due to overcrowding or noise control.
- Our Guarantee: If a specific location is closed, the tour will continue to an alternative back-up destination.
- Policy: No refunds or partial refunds are issued due to police-mandated closures, as the tour, vehicle access, and expert commentary are still provided.
4. Weather & Force Majeure
- Tours operate "Rain or Shine". The car community is active in all weather conditions.
- If we determine that weather conditions are unsafe (e.g., typhoon warnings or extreme snow), we will offer a full refund or a complimentary reschedule.
5. Late Arrivals & No-Shows
- Punctuality: Your guide will wait for a maximum of 15 minutes past the scheduled pick-up time.
- No-Show:If the group is not present after 15 minutes, the tour will be marked as a "No-Show" and no refund will be issued.